🗣 This process does not commit you to texting with Switchboard, so we recommend all accounts request local registered or toll-free verified numbers as soon as possible!

10DLC Registered FAQ + Process

What are local registered (10DLC) numbers?

10DLC stands for ten-digit long code. 10DLC registered sending numbers are ten-digit numbers with local area codes. We may not always be able to get your top choice local area codes, but we will work with you based on what is available.

How long does it take to get a local registered (10DLC) number?

After we receive your submission, it takes an average of 3-5 business days for a number to get approved. We encourage you to submit requests as soon as you can, even if you are still finalizing details and texting plans. If you do not end up needing the numbers or a Switchboard account, that's not a problem at all!

How much does getting a local registered (10DLC) number cost?

527 organizations (political committees, campaigns, PACs, political parties) must get vetted by Campaign Verify, a third-party vetting provider. The Campaign Verify vetting costs a one-time $95 fee per entity per two-year election cycle.

501(c)(3) and 501(c)(4) organizations do not need to complete the Campaign Verify process. However, they must provide documentation to verify tax-exempt status.

Required documentation (one of the following):

• IRS Non-Profit Determination Letter

• Group exemption letter

• IRS Form 8976

The legal name on the documentation must match the organization name provided in the submission.

After the Campaign Verify process, there are no additional costs for using or setting up local registered (10DLC) numbers with Switchboard.

Requirements for 10DLC Requests:

1. Legal Name of Organization

• The legal name should match what appears on government documents such as IRS tax forms. This legal name must match the name attached to the provided EIN.

2. Organization Website

• This must be a working website and cannot be blank, private, or under construction. Social media or placeholder pages (e.g., “coming soon”) will not be accepted. 

3. Organization Mailing Address

• The address should match what appears on government documents such as IRS tax forms.

4. Name, phone number, and email for point of contact for the organization the 10DLC will be used for

5. Two Example Text Messages

• This does not need to be a text you actually send but a sample to show what kind of texts you will be sending.

6. Organization EIN

• This is a nine-digit number provided by the IRS. If you don't have an EIN, you can apply for one here.

• Note: without an EIN, we cannot complete this process and the EIN must match the name of the organization you are requesting on behalf of.

7. Link to an Opt-in Flow

A link to an online form specific for text messaging where an end user can sign up to receive text messages from your organization. This form can be directly on the organization's website or a standalone form.

Your opt in flow should have:

• A check box agreeing to receive text messages from the organization. See sample language: I consent to receive donation asks, voter contact, and informational messages from [ORGANIZATION NAME].

• A Disclaimer that Includes:

  • Organization's name

  • Types of messages being sent (ie. Donation requests, voter contact)

  • Message frequency disclosure (Msg frequency varies, 2/msgs per week, etc.)

  • "Message and data rates may apply" disclosure

  • HELP information (text HELP for help)

  • STOP/opt-out information (text STOP to stop)

  • Link to Privacy Policy and Terms of Service

  • See sample disclaimer language: By submitting this form and signing up for texts, you consent to receive voter contact, donation asks, and informational messages from [ORGANIZATION NAME]. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP. Text START to opt in. Text HELP for help. [Link to privacy policy and terms].

8. A Privacy Policy that:

• Describes how data will be used and shared (if applicable)

• Describes how the recipients of your texts can contact the message sender. 

• Contains language acknowledging the right to opt-out by texting STOP. 

• Does not improperly claim to have the consumer’s consent to share end-user data with third parties for marketing purposes.

• See sample language:

  To stop receiving text messages, reply with the word STOP. We may confirm your opt-out by text message.

  Disclosure Of Personal Information

  Text messaging originator opt-in data will not be shared with any third party, except: (1) with vendors, consultants and other service providers who need access to such information to carry out work on our behalf (and who will not use such information for their own purposes); or (2) if we believe disclosure is required by any applicable law, rule, or regulation or to comply with law enforcement or legal process.

9. A Terms of Service* page that includes:

   You can make a privacy policy and terms page in Switchboard by following directions here

*The Terms of Service page can be combined with your Privacy Policy page as long as the content is present. 

• Organization’s name

• Type of messages the organization will be sending  (ie. Donation requests, voter contact) 

• Message frequency disclosure (Msg frequency varies, 2/msgs per week, etc.)

• "Message and data rates may apply" disclosure

• Customer care contact information: ie Text HELP for help, contact [email address] for support

• Opt-out information (Text STOP to cancel)

• See sample language:

  Terms of Use

  These Terms of Service (“Terms”) apply to your access to and use of the websites, mobile applications and other online offerings (collectively, the “Sites”) provided by [ORGANIZATION NAME] (the “Committee,” “we,” or “us”). By accessing or by using the Sites, you agree to these Terms, and any terms incorporated by reference. If you do not agree to these Terms, do not use the Sites.

  Consent to Receive Text Messages

  By providing your mobile number and opting in, you agree to be contacted by or on behalf of [ORGANIZATION NAME] at the provided mobile number. This includes text messages for informational, product, or service-related purposes (e.g., donation requests, advocacy actions, etc.). Message frequency varies, and standard message and data rates may apply.

  To stop receiving text messages, reply with the word STOP. We may confirm your opt-out by text message.

  For support or assistance, please email us at [INSERT-YOUR-EMAIL-POINT-OF-CONTACT@email.com].

  T-Mobile is not liable for delayed or undelivered messages

10. For 527 organizations (Political Campaigns, PACs, or Parties: Campaign Verify Token): A Campaign Verify Token.

• Note: we cannot complete this process for 527 organizations without a campaign verify token.

• Your Campaign Verify Token should look like this: 

  cv|1.0|tcr|10dlc|12345678-aaaa-bbbb-cccc-dddddddddddd|abcdefghij_klmnopqrstuvwx

  Need more help? Check Out the Campaign Verify FAQ and Step-by-Step Guidance.

11. For 501c organizations (tax exempt organizations like unions, non-profits, etc): either an IRS Non-Profit Determination Letter, group exemption, or Form 8976. The legal names much match the organization name provided.

• You can use your EIN to find your determination letter here.

Please email support@oneswitchboard.com if you need help with this process.

Campaign Verify FAQ

How to apply for Campaign Verify:

Campaign Verify's Step by Step Instructions

What you need to request a token:

1. [For Federal Campaigns/Committees/PACs] FEC ID

2. Link to the filing record and the following info to match the record:

   1. Mailing Address

   2. Phone number

   3. Email

3. You need to have access to the email on the filing record to receive the PIN.

4. Once you receive the secure pin, you can put it into your Campaign Verify account to generate tokens for each of your vendors.

5. Paste your token in the labeled field on the second page of the Registration form which can be accessed here.

Toll-Free Verified Process + FAQ

VIDEO: Toll Free Verification How to

What are toll-free verified numbers?

Toll-free numbers are ten-digit numbers with an 8** area code – 833, 844, 855, 866, 877. We have not observed a decreased rate of responses, clicks, or ROI from toll-free verified traffic.

How long does it take to get a toll-free verified number?

Toll-free numbers are usually (but not always) approved within 1-2 business days after Switchboard submits your complete application. We encourage you to submit requests as soon as you can, even if you are still finalizing details and texting plans. If you do not end up needing the numbers or a Switchboard account, that's not a problem at all!

How much does it cost to get a toll-free verified number?

There are no additional costs to using or getting set up with toll-free verified numbers with Switchboard.

What do you need to provide Switchboard in your toll-free verified request submission?

1. Name of the Organization

2. Organization EIN

   This is a nine-digit number provided by the IRS. As of February 17, 2026, an EIN is required for all Toll-Free submissions. The EIN must match the legal name of the organization.

3. Campaign Verify Token (527 organizations only)

   Political campaigns, PACs, and parties that are 527 organizations must provide a valid Toll-Free Campaign Verify token. Only one token is required per Switchboard account.

1. Contact Information (Name, Email, Phone Number)
   From a person directly at the organization. The vendor will verify that the domain of the provided email matches the organization.
   This person will not be contacted.

2. Website
   The website must be live for this to process.

3. Mailing Address

4. One Sample Text Message
   We can pull directly from your account if you’ve already texted with Switchboard. If you haven’t texted yet with Switchboard, we need an example of something that you may send but no need to overthink it – just write a short and simple text that reflects the program you will be running.

5. Link to an Opt-in Flow
   You must provide a link to a form that complies with carrier standards for gathering phone numbers and obtaining opt-in consent. You can place this form on your website or as a standalone form. If your website does not have a privacy policy, it should be incorporated into this form.
   Your opt-in flow must have:

   1. An optional phone number field OR a checkbox allowing supporters to opt in to receive messages

   2. A disclaimer like the following:
      By submitting this form and signing up for texts, you consent to receive voter contact, donation asks, and informational messages from [ORGANIZATION NAME]. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP. Text START to opt in. Text HELP for help. [Link to privacy policy and terms].

   3. A compliant privacy policy

How to Make an Opt-in Flow in Switchboard

1. Click on the Tools > Forms drop-down menu at the top of your Switchboard page to navigate to your account's forms.

   

2. Click into the form [TEMPLATE] Opt-In Form.

   If you do not see this form in your account, email us, and we will enable it.

3. In order for this form to be fully compliant, you will need to link your privacy policy to the footer at the bottom of the form. You can either link to a pre-existing privacy policy or create one directly in Switchboard (see below: How to Make a Privacy Policy in Switchboard).

   

4. After you've linked your privacy policy, click Publish Form, at the top of the page.

   

5. To get the link to share to us in the 10DLC or Toll Free Verified forms, go to Share > Create Shortlink and copy that link.

   

How to Make a Privacy Policy in Switchboard

1. Click on your organization’s name to open up your menu bar.

2. Click on All Organization Settings.

3. Click Privacy Policy.

4. Click I Understand and Agree.

5. Fill in the form with:

   1. Campaign/organization’s website

   2. Email point of contact

   3. Mailing Address

   4. Disclaimer
      I.e. Paid for by Franklin for America

6. Click Accept Updated Template Configuration.

7. Click Open Privacy Policy Page.

Guidance on Privacy Policy and Terms:

In order for your privacy policy + terms to be approved by the carriers upstream aggregator as compliant, it must meet the following criteria:

All 10DLC requests need a Privacy Policy page that 

• Describes how data will be used and shared (if applicable)

• [NEW] Describes how the recipients of your texts can contact the message sender. 

• Contains language acknowledging the right to opt-out by texting STOP. 

• Does not improperly claim to have the consumer’s consent to share end-user data with third parties for marketing purposes

All 10DLC requests need a Terms of Service* page that includes:

• Organization’s name

• [NEW] Type of messages the organization will be sending  (ie. Donation requests, voter contact) 

• [NEW] Message frequency disclosure (Msg frequency varies, 2/msgs per week, etc.)

• "Message and data rates may apply" disclosure

• [NEW] Customer care contact information: ie Text HELP for help, contact [email address] for support

• Opt-out information (Text STOP to cancel)

*The Terms of Service page can be combined with your Privacy Policy page as long as the content is present. 

If you plan to update your own Terms of Service, please see below for sample language:

Terms of Use

These Terms of Service (“Terms”) apply to your access to and use of the websites, mobile applications and other online offerings (collectively, the “Sites”) provided by [ORGANIZATION NAME] (the “Committee,” “we,” or “us”). By accessing or by using the Sites, you agree to these Terms, and any terms incorporated by reference. If you do not agree to these Terms, do not use the Sites.

Consent to Receive Text Messages

By providing your mobile number and opting in, you agree to be contacted by or on behalf of [ORGANIZATION NAME] at the provided mobile number. This includes text messages for informational, product, or service-related purposes (e.g., donation requests, advocacy actions, etc.). Message frequency varies, and standard message and data rates may apply.

To stop receiving text messages, reply with the word STOP. We may confirm your opt-out by text message.

For support or assistance, please email us at [INSERT-YOUR-EMAIL-POINT-OF-CONTACT@email.com].

T-Mobile is not liable for delayed or undelivered messages.

If you plan to update your own Privacy Policy, please see below for sample language:

To stop receiving text messages, reply with the word STOP. We may confirm your opt-out by text message.

Disclosure Of Personal Information

Text messaging originator opt-in data will not be shared with any third party, except: (1) with vendors, consultants and other service providers who need access to such information to carry out work on our behalf (and who will not use such information for their own purposes); or (2) if we believe disclosure is required by any applicable law, rule, or regulation or to comply with law enforcement or legal process.