Getting Started with Texting: Sending Number Requirements

To send text messages with Switchboard, customers must use either toll-free verified or 10DLC registered sending numbers. Until then, they will see a warning that their organization is not configured to send text messages in the product.

If a customer reaches out to get set up with sending numbers, the instructions can be found here: https://support.oneswitchboard.com/articles/1256387254-toll-free-verification-and-10dlc-registration

Until the end of 2024, customers used to be able to send using local unregistered numbers, but due to industry-wide compliance requirements, that is no longer allowed. Sometimes, customers that used to send with us in 2022-2024 are confused why they can no longer send or need to get a sending number when they were able to text before.